Field Service Management Optimized for Your Microsoft Dynamics ERP system
Enterprise-class CRM optimized for Field Service organizations is powered by Microsoft Dynamics CRM, which works seamlessly and is fully integrated with any Microsoft Dynamics ERP product. FieldOne provides all the enterprise-class features and functionality of the software natively integrated with your field service solution. You can reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service functions as well as field service with a single, unified system managing every interaction and experience throughout the customer lifecycle.
Spark your field service and sales teams' cross-sell and upsell efforts to run smarter and in sync
Get what you need to exceed customer expectations through intuitive insights and tools
Deliver innovation through multichannel marketing automation and analytics
Integrate daily applications with social media for the most up-to-date information
Drive customized solutions that enhance functionality and operational excellence
Robust business intelligence capabilities delivered through rich, visual dashboards designed specifically for field service management delivers insight and analysis to meet objectives, achieve goals, and continue to improve your operations.
FieldOne Business Intelligence Dashboard
Automated Routing maximizes the utilization of company resources, balancing basic factors including SLA's, route conditions, field agent location, skills, expertise, situational severity, customer preferences, and adding any number of additional defined elements. Our routing engine optimizes every job assignment decision, with complex algorithms that compare the potential outcomes of millions of permutations — and re-computes them all, every time schedules change, to ensure the right people, equipment, and resources are assigned, every time.
Enables shorter SLA's and better SLA performance
Robust end user personalization
Multiple scheduling policies
Manages employees, teams, contractors, and assets
Scalable to any size organization
Route Optimization - Schedule jobs in bulk based on the rules of your business operations.
Benefit from SBS Group's Field Service Management Software Implementation, Consulting and Industry Expertise
FieldOne offers the most comprehensive feature set in the industry, backed by the resources, implementation and business expertise of SBS Group's award-winning development and project management team. With Gold-level ERP and CRM competencies in Microsoft Dynamics ERP and CRM, SBS Group is a Microsoft Master VAR and Inner Circle Member, equipped with the industry's best-of-breed resources and solutions.
With a 99% project success rate and 97% client retention rate, SBS Group works with your organization to ensure maximum adoption rates and a faster return on your investment than any other enterprise-grade field service solution.
Delivering Value Across the Enterprise
Rapid and on-demand configuration
Robust reporting and business intelligence
Revenue expansion and growth
Delivering productivity gains
State-of-the-art routing and scheduling
Advanced work process automation and reduced back office
Improved resource and asset utilization
Enhanced coordination with dispatch
Electronic capture of all information, including signatures
Flexible deployment with off-the-shelf functionality
Highly scalable software platform
Comprehensive integration with existing apps
Improved customer experience
Faster response and ticket closing
Better visibility and status information
Differentiator driving customer loyalty