FieldOne by Microsoft - Enterprise Field Service Management

​​SBS Group's is a premier partner of FieldOne – Microsoft's next-gen field service management solution for the enterprise. FieldOne enables companies to maximize efficiency, minimize costs and drive both untapped and recurring revenue. Our solution offers advanced routing and scheduling, enterprise-class CRM, intuitive work process automation, robust reporting and business intelligence, flexible and mobile UI, and a built-in communication and collaboration platform.

FieldOne brings all these benefits and features to customers and was built from the ground up to leverage Microsoft Dynamics CRM's extensive customer service capabilities. Offered to customers as a cloud service, FieldOne is built on Microsoft technology and easily integrates with Microsoft Office 365. 
  • Schedule and dispatch field service staff

  • Automate and optimize routing

  • Manage and digitize service agreements

  • Manage customer information

  • Enable collaboration and customer communication

  • Integrated business intelligence with rich, visual dashboards​​

FieldOne's field mobility software wirelessly extends ERP functionality of businesses using Microsoft Dynamics (AX, GP, NAV, & SL).

Field Service Management Optimized for Your​​ Microsoft Dynamics ERP system​​

Enterprise-class CRM optimized for Field Service organizations is powered by Microsoft Dynamics CRM, which works seamlessly and is fully integrated with any Microsoft Dynamics ERP product. FieldOne provides​ all the enterprise-class features and functionality of the software natively integrated with your field service solution. You can reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service functions as well as field service with a single, unified system managing every interaction and experience throughout the customer lifecycle.


  • ​Spark your field service and sales teams' cross-sell and upsell efforts to run smarter and in sync 

  • Get what you need to exceed customer expectations through intuitive insights and tools 

  • Deliver innovation through multichannel marketing automation and analytics 

  • Integrate daily applications with social media for the most up-to-date information 

  • Drive customized solutions that enhance functionality and operational excellence

​​Robust business intelligence capabilities delivered through rich, visual dashboards designed specifically for field service management delivers insight and analysis to meet objectives, achieve goals, and continue to improve your operations.

​​FieldOne Business Intelligence Dashboard


Automated Routing maximizes the utilization of company resources, balancing basic factors including SLA's, route conditions, field agent location, skills, expertise, situational severity, customer preferences, and adding any number of additional defined elements. Our routing engine optimizes every job assignment decision, with complex algorithms that compare the potential outcomes of millions of permutations — and re-computes them all, every time schedules change, to ensure the right people, equipment, and resources are assigned, every time.​



  • Enables shorter SLA's and better SLA performance

  • Robust end user personalization

  • Multiple scheduling policies

  • Manages employees, teams, contractors, and assets

  • Scalable to any size organization


​​​Route Optimization - Schedule jobs in bulk based on the rules of your business operations.


Route optimization.png 

Benefit from SBS Group's Field Service Management Software Implementation, Consulting and Industry Expertise

FieldOne offers the most comprehensive feature set in the industry, backed by the resources, implementation and business expertise of SBS Group's award-winning development and project management team. With Gold-level ERP and CRM competencies in Microsoft Dynamics ERP and CRM, SBS Group is a Microsoft Master VAR and Inner Circle Member, equipped with the industry's best-of-breed resources and solutions. 

With a 99% project success rate and 97% client retention rate, SBS Group works with your organization to ensure maximum adoption rates and a faster return on your investment than any other enterprise-grade field service solution. ​

​​Delivering Value Across the Enterprise

​Executive Mgmt.

​Operations Mgm​t.

​​Mobile Resources

IT Organization

End Customers​​

  • ​Rapid and on-demand configuration
  • Robust reporting and business intelligence
  • Revenue expansion and growth
  • Delivering productivity gains​​
  • ​State-of-the-art routing and scheduling
  • Advanced work process automation and reduced back office
  • Improved resource and asset utilization
  • ​Increased productivity
  • Enhanced coordination with dispatch
  • Electronic capture of all information, including signatures
  • ​​Flexible deployment with off-the-shelf functionality
  • Highly scalable software platform
  • Comprehensive integration with existing apps
  • Improved customer experience
  • Faster response and ticket closing
  • Better visibility and status information
  • Differentiator driving customer loyalty

FieldOne Videos


FieldOne Overview



Field Service Capabilities for MIcrosoft Dynamics CRM



FieldOne is a field service solution built for the modern age, designed to elevate your business and raise customer satisfaction rates. ​To learn how SBS Group can deliver a state-of-the-art field service management solution on time and within budget, contact us today!